Word for mac 2016 word cannot open existing normal.dtm

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On a Mac, select your user folder and then go to /Library/Application Support/Microsoft/Office/Preferences/Office 2011.

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On a Windows PC, try looking in C:\Documents and Settings\username\Application Data\Microsoft\Office or try entering the %AppData%\Microsoft\Office shortcut in the Windows Explorer (or File Explorer in Windows 10) address bar. The exact location of these files varies based on the computer system and the version of Word you have been using.